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General Product Information

Customers Own Materials

Placing An Order
 
 
CUSTOMER'S OWN MATERIALS (C.O.M.)
Customer’s Own Material should be sent to Duralee Fine Furniture®, 647 Hopewell Road, Morganton, NC 28655. All COM should include the following information.
1. Your Company’s name and address.
2. Your furniture PO the fabric belongs to.
3. Your Customer’s name and side mark.
4. Frame style number.
5. Fabric information, source, color, type, etc.
6. Amount of fabric being sent.
7. Send a cutting with your order.
8. Face side of the fabric to be used.
9. Any special application instructions, be very specific.
10. Do not send payments in with your COM.

We must assume all COM’s sent have been inspected and ready for use. Please do not short us fabric. Allow us the materials to create your furniture beautifully.

C.O.M. APPLICATION INFORMATION
If a specific fabric application is desired, it must be noted on the original order. Unusual requests will incur an additional charge. If no instructions are supplied, the layout will be determined by our cutting staff for the best pattern placement and yield. If the face of the fabric is not specified, we will use the "rolled-in" side as the face. Stripes and patterns will be run vertical, unless noted otherwise. If a fabric has a nap, we will run it smooth from top to bottom or to the left unless requested not to do so, or a pattern determines otherwise.

See "Yardages "in the Fabrics & Trim section for additional important information.

TERMS & CONDITIONS
Production will not begin on any item requiring any type of fabric, leather, trim or cords supplied by the purchaser until all the materials for the item ordered have arrived, been identified and inspected. The purchaser is responsible for ensuring that all materials are identifiable when received. The purchaser takes responsibility for the wear-ability, safety, or fire code validity of the materials supplied by the purchaser. DFF® takes no responsibility for the selection of the customers’ materials chosen. DFF® warranties do not extend to the customers materials supplied by the purchaser.
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